Head of Inside Sales & Automation

Zürich

Permanent

Full time

properti is Switzerland's fastest-growing real estate platform brokerage, building the country's first AI-native platform. Inside Sales is the conversion engine between marketing-generated demand and closed transactions. We have built the marketing machine. Now we need the person to own what happens next. We are transforming our call-center into a data-driven, AI-augmented Inside Sales engine.

As Lead Inside Sales & Automation you will architect and lead an inbound and outbound-focused inside sales team that turns cold and warm leads into qualified opportunities for our Real Estate Agents. Your mandate is not about call volume. Your mandate is conversion velocity, pipeline quality and intelligent automation. You combine marketing understanding, outbound sales excellence and AI-driven process thinking to build a scalable lead-nurturing system. Your success is measured in conversion rates, appointment quality and contribution to closed transactions.

Responsibilities

Pipeline & Conversion Ownership

Own the lead-to-appointment funnel end-to-end: response time, qualification quality, handover to agent
Define and enforce conversion standards across the IS team
Analyse funnel data weekly to identify drop-off points and close gaps
Build structured lead nurture sequences for cold and warm leads that are not yet ready to transact

AI & Automation Focus

Implement and refine AI voice agents and chat solutions to provide 24/7 lead response and initial qualification.
Build and maintain automated CRM Action Plans and lead-routing triggers to eliminate manual friction and data entry.
Continuously audit the lead lifecycle to identify bottlenecks, using AI tools to automate routine follow-ups and lost lead revival.
Eliminate unnecessary manual work through workflow automation.

Leadership & Coaching

Lead a team segmented into specialized BDR and SDR roles.
Orchestrate our AI Agents for different use cases
Use AI-driven call analysis to provide consistent coaching, focusing on emotional intelligence (EQ) and advanced objection handling.
Ensure seamless, high-context transfers of qualified leads to real estate agents, establishing a trusted advisor status for the team and brand.

Cross-Functional Responsibilities

Collaborate with the Marketing and Growth teams to develop integrated nurture systems that warm up leads before they reach Inside Sales.
Work across our mission teams to ensure that key inside sales and client insights are taken into account throughout key initiatives.
Provide sales and marketing with real-time conversion dat
Partner with the Head of AI Strategy & Adoption to leverage AI workflows, voice agents and CRM automations that are made available to your team - you are the key user and feedback loop, not the builder

Requirements

Must-Haves:

Experience: at least 5 years of experience in Inside Sales, Outbound Call Center or Sales Operations, with at least 4 years in a leadership role.
Education: at least a Bachelor’s degree in Business, Marketing, Technology or equivalent education. Alternatively, equivalent hands-on experience in building outbound and AI-driven sales systems.
AI & Tech Literacy: Proven ability to implement and manage AI solutions (AI Voice Agents) and complex CRM functionality.
Systems Thinking: A track record of improving sales processes through technology rather than just increasing call volume combined with an understanding of how to integrate systems.
High Emotional Intelligence: Ability to coach a team on building trust quickly and navigating complex human emotions in high-stakes real estate transactions.
Data Proficiency: Comfortable tracking and managing performance through KPIs throughout the sales funnel.

Strong Advantage:

Background in fast-growing environments is a big advantage
Experience with AI-Tools and AI platforms
Prior exposure to Swiss or DACH market
Academic background from a leading university (ETH, EPFL, HSG, or international equivalent) is a plus - what matters most is demonstrable impact

Benefits